Cancellation and Refund Policy

Orders may be cancelled before dispatch or within 12 hours of order placement, whichever is earlier.

Once an order has been packed, dispatched, or handed over to a courier partner, cancellation may not be possible.

Chocolate is a food product and is sensitive to storage, handling, and temperature. For hygiene and safety reasons, we do not accept returns for opened, used, or customer-damaged products.

Returns are not accepted for taste preference, minor appearance variation, delayed receipt caused by incorrect address, or product issues caused by improper storage after delivery.

Refunds or replacements may be considered if the product received is wrong, missing, damaged in transit, or materially different from the confirmed order.

Customers must contact us within 24 hours of delivery with order details, photos of the package, product condition, and any courier label where applicable.

Approved refunds are processed to the original payment method within 5 to 7 business days after approval.

The actual credit timeline may vary depending on the bank, card network, UPI provider, or payment gateway.

If a payment is debited but the order is not confirmed, please contact us with the payment reference.

Verified duplicate or failed-order payments will be refunded to the original payment method after reconciliation with the payment provider.

To request cancellation, refund, or replacement support, email sales@meghamchocolate.com or call +91 8886777907 with your order number and issue details.